Hi Everyone,

My friend had a little problem with Enterprise rental car, Canada
He recently got rear ended and his insurance company covered his replacement rental (Enterprise).
Upon arrival to the rental location, he signed the contract, checked the car with the employee (no inspection sheet) and did not even use his credit card for deposit

He later returned his car at night (after-hours return using key box) and then Enterprise called him next morning and stated that there is a minor dent on the side door.
He went to the location right away and only saw a photo from a employee. The size of the dent was even smaller than a loonie and my friend said the damage was pre-existing (visible but really small)

Yesterday, he received a letter from Enterprise claim department and requested his credit card information, insurance company information and personal information (basically everything).

I have several questions (I have never rented from Enterprise)

1, My friend never rented a car before and he said the employee did not provide any inspection sheet for him to sign. The employee told him that the damage was small so its fine.
Does Enterprise have inspection sheet? I usually rent from Hertz and I know you have to sign the blue inspection sheet for sure.

2, Since Enterprise did not even ask for his credit card for deposit, why did the claim department still asked for his insurance company & credit card info? The location should contact his insurance company right?

3, I am surprised that Enterprise claim department did not even provide any repair bill or estimated charges. Should Enterprise let him know how much the damage was before filling up those info?

4, Is there anyway to fight this claim or complain? I am surprised that there are a lot complaints online regarding of after hour returns & damages.

5, Will his insurance premium goes up if he make the claim with his insurance company?

6, Any suggestion on next move?

Thanks folks