Originally Posted by
subject2load
I feel that it is high time BA - and indeed many other carriers guilty of such unsatisfactory reaction to similar inflight service failures - began to look more responsibly, and with a greater sense of morality, at the frequent discrepancy between what they promise ; what their premium cabin passengers rightly expect, in return for what they have paid ; and just what sort of redress is provided to those passengers when things go wrong.
These are all good points that I agree with. The issue is the danger of being overrun by a compensation culture and the fact that businesses will never pay more than they have to, and in so doing defeating any penchant for morality. Companies only care about morality when it is linked to PR, and in particular some measurable benefit. Only an authority overseeing this could result in any effective change. As an example, the EU compensation bounties that are provided would never be handed out without something such being in place. Instead people have to scrape away at the margins to prove the value of their claims and find someone who will begrudgingly listen.