Originally Posted by
subject2load
I feel that it is high time BA - and indeed many other carriers guilty of such unsatisfactory reaction to similar inflight service failures - began to look more responsibly, and with a greater sense of morality, at the frequent discrepancy between what they promise ; what their premium cabin passengers rightly expect, in return for what they have paid ; and just what sort of redress is provided to those passengers when things go wrong.
Couldn’t have said it better myself! ^