Originally Posted by
iluv2fly
Trust me, they really are not ticketing experts.
I asked for a receipt print in IAD - the agent said, "Hmm, I haven't done one in years... let's see if I remember how. I might have to call the help desk."
She did remember how and a few seconds later the receipt printed out.
My guess is that very few customers really want to do a lot of ticketing, printing receipts, etc. in person in the United Club anymore. The only time they want to really go to the United Club agents is when they want to get home sooner, or else in IRROPS.