Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,926
Oh dear. It is infuriating when simple things such as this go wrong. There really is no excuse for it, those responsible for loading would know there is a shortfall and they should advise the appropriate people to get it sorted. That said, I don't know what Avios compensation I would expect. 5000 does appear a little mean, but but I wouldn't really expect more than 10,000 given that a pillow and blanket from Club was provided. Certainly tell them that you find their offer inadequate for the discomfort you suffered and see what they come back with.