Originally Posted by
Kacee
I looked for a master thread on this kind of thing but didn't see one.
I get the sense this is not getting better anytime soon.
Come 4/25 it will be substantially better; right now the problem is with any remaining legacy-VX tickets (984) in their system; while AS agents can help with certain things, they are much more easily able to make changes or reissue AS (027) tickets. For quite some time now, anything with travel occurring on or after 4/25 is going to be the latter, as virginamerica.com automatically redirects the user to alaskaair.com behind the scenes for issue in the AS system as an 027 ticket.
As we get closer and closer to 4/25, there will be fewer and fewer legacy-VX tickets out there.