Originally Posted by
FluxTZ
Apparently there are only 20x remaining VX CSRs handling ALL VX ticketed flights.
I can't believe someone thought that was a good idea.
Has AS studied prior mergers and how to avoid a disaster? AA did pretty well with the US merger because they studied the UA/CO merger and thus managed to avoid meltdown.
And btw, the feedback I got was that VX needs to handle all VX operated flights, not just VX ticketed (I had an Alaska ticket).