Yep.




I’ve had just about everything go wrong on the 5 flights I’ve taken with them this year- I got bumped entirely from a flight in February, got an involuntary downgrade with duplicate seat assignments today. I’ve had MCS upgrades fail entirely as well. These were very straightforward tickets booked on Alaska and confirmed over the phone (always call to check your upgrade request went through) and at the check in desk, but at this point until the door closes it’s a crapshoot.

I booked everything with low expectations but even those haven’t been met. This is to say nothing of the fact their east coast ops don’t seem particularly resilient.