Originally Posted by hey123

AAfter having read the advice from others regarding the alignment with the red light, I looked for it (a little bit hidden under the black plastic hood lining the edges of the glass scanning surface) and placed my open passport, face down, so that the left edge was aligned with the left red light, probably leaving half a centimeter of the scanning surface's glass exposed. After a few seconds, it worked!

Thanks to everyone who posted with this trick.