Originally Posted by
FLYPWM
Same problem here with the Jr. A few weeks ago in ATL arriving from MBJ, when I went to the GE kiosk and it kept saying I wasn't enrolled (I most definitely am). I ended up going to a CBP Officer who told me that DL had my name incorrect in relation to my passport i.e XXXXJR instead of XXXX JR. I called DL and they said they fixed it but voila it's back to what it was. CBP told me it must be an exact match. I'll take any advice as well.
DL’s systems are awful at handling the suffix on my name (III). It is on my passport, so I added it to my DL profile. It’s always a mess for all sorts of random things in DL’s system - eg online ticket exchanges, using vouchers online, award tickets (i.e. if I want to redeem an award ticket for myself, I have to say I am not traveling and then enter all my info manually as a third party or it says my name and profile mismatch), etc.
I have never added the suffix to my UA or other profiles.
All that said, I have never had an issue once with PreCheck or GE on any airline, with or without suffix in my name on the ticket.
Side note, but I thought GE should work regardless - at worst you should have to enter your flight info manually at the kiosk if it can’t find a match to you with your inbound flight. You can even pull up your membership by hand typing your passport number if it can’t find/read your passport (that is my SOP for accessing the GE kiosk anyway). I have never heard of the GE kiosk saying you ‘weren’t enrolled’ due to airline ticket info.