Originally Posted by CO DCA

Really great Polaris experience FRA - IAH. I asked for the amenities I wanted (gel pillow and slippers) and received them promptly and with excitement. Asked for the wine flight, and it was presented properly - indeed the f/a made a concerted effort to ask me which was my favorite (using the actual names of the wines he'd served) and engage with me. The service was warm and as efficient as possible. The service manager was present all the time making sure things went smoothly. My IAD - AMS flight out was also good - though I got the "I have to find them" answer about the gel pillow. While I know it's a YMMV issue, I've noticed a substantial decrease in Polaris based eye-rolling from the f/as over the last 5 months.