Originally Posted by laptop9999
Just spoke to the front office manager. He informed me that local management has the right to deviate from corporate policy. They do not really have to follow what's printed on the web and they made a decision to give out the cert at check out. ^ ^ ^
I guess this is the reason why there is so many inconsistancy between hotels. The inconsistancy is making the good ones look bad.
I was told that hotels do
not have discretion to deviate from this policy. Speak with Marriott customer service and see what they say.
Bruce