Dang that's annoying. I know FCA/Chrysler/Jeep has quality issues but that seems bad.
Also make sure vehicle settings are the way you want it. With modern cars there's lot of customization and each time I get in I always go through all the audio/vehicle settings to make sure they are the way I want it. SOme people could've turned back up cam off (not sure if its even possible) or messed with the audio settings...