FlyerTalk Forums - View Single Post - Air Canada experiencing nationwide network outage 12Mar18
Old Mar 18, 2018, 1:42 pm
  #127  
Stranger
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Join Date: Jun 2003
Location: YYC
Posts: 23,836
Originally Posted by gcashin
My spouse was delayed and stuck at YYC sitting around the airport for ~ 5 hours this past week due to a cancelled flight from the IT meltdown. A passenger from the same flight asked the agent at the lounge desk in YYC for a meal voucher, as it was a lengthy delay. The lounge agent answered in a condescending tone that there were no meal vouchers allowed, as this was an uncontrollable delay, because all flights were delayed, so it was equivalent to weather related IRROPS or an act of God.
Obviously people act with computers as them being some god. As other things such as thunder which they don't understand.

Still, my bet would be that the agent made that rule on the spot.

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