FlyerTalk Forums - View Single Post - Disappointing Return Flight on Older Airplane
Old Mar 16, 2018 | 8:55 pm
  #33  
ricktoronto
All eyes on you!
20 Years on Site
 
Join Date: Aug 2002
Location: YYZ/MGA
Programs: AA 1MM Lifetime Gold, AA Platinum, WS Gold, Marriott Bonvoy Gold
Posts: 7,617
Originally Posted by Stu Siegel
Attention Delta:
If a blue collar client is paying $750 for first class both ways of a trip, shouldn’t the amenities offered be the same? Flying from JFK (Flight DL482) we had inflight movies and wonderful in-flight internet with wonderful staff and constant food.

On the way home I was notified with this alert

[img]cid:E04C1F9D-3D3E-4D8D-B394-BF5ABE0D82B2[/img]

The truth of the matter is we are sitting in an old plane (Flight DL790) no prior notification from boarding regarding the lack of, inflight movie service or any TV’s at all and no WiFi (you had to download the app but couldn’t because you were in the air) as the not so friendly crew explained it.

So after a nice flight down, a great family vacation and the happiness and excitement that we paid the extra money for the luxury of first class heading home, I am sitting in a seat that can be equaled to an Emergancy Exit location 15 rows back.

So if the cost the same when the amenities of first class are offered and I should be reimbursed $350 when I'm seating in nothing better that good old coach seating.

*Please don’t tell me first boarding - I have a baby so either way I would have boarded
*Please don’t tell me drinks, the robotic flight attendant rapidly went up the four rows twice in five minutes with champagne and orange juice. Was not the same service I received on the way down.
*Please don’t tell me it was a last minute change we received notification 24 hours prior to flight requesting that we pick our seats and noticed only 4 rows in first class vs the five rows going down

I will call the Delta Customer Service line Friday, and post this email in every social media group I know as well as the FDA website and Delta Yelp, Facebook, Instagram and
whatever other venue I can show my displeasure.

Look forward to a personal response not a generic robotic reply....
If you were in a coffee shop would and the wifi is down is that worth $350? Is a movie or VOD at home on cable worth $350? Nope. You're not out $350 and all this posting sounds like a tantrum vs. a reasonable expectation of the true loss.
Four and a half hour flight and you expect over $80 an hour for wifi and TV, jeez.
ricktoronto is offline