I am not defending American Express. I am explaining how it works, based on my direct personal experience with this process, as well as what I have learned from reading posts in this forum.
For clarification, I believe Gasolin asked why American Express considers a return to be an abuse of their rewards system. That's not the same as asking whether American Express's reaction is abusive.
mia,would you kindly share your personal experience with this process as to how long it took for you to eventually get the sign up bonus and on which card?
We may be in the same situation as we now have a return on my husband's DL card that is a "threshold" charge. From this thread it seems now any refund would trigger a crawl back, not necessarily the "threshold" charge.