Originally Posted by
maatschappij
Yes, upgrades are processed only on DoD at the KLM lounge. I've also been told by lounge ticketing agents that they couldn't process my upgrade because the J tickets were still for sale on DoD and I had to wait until 2 hours before departure. I waited and sure enough someone bought the upgrade....
I've had upgrades processed within 40 minutes of departure. It depends on how busy they are and the agent. Most have to reference a notebook to process the upgrades.
Is there a definitive time-frame for which agents can process the upgrade? I tried 2 times during a 1 hr connection and was told both times that there isn't enough time to process the upgrade.
Anyone with short connection was able to get around this?
Thanks