Oneworld Emerald benefit questions
Hello, apologies if this is the incorrect place or way to ask these questions.
I just flew from LAX to DFW, and am continuing onwards to another city, all on AA. Currently sitting in the Admirals Club at Terminal D with the following questions.
I have LATAM Black, which is emerald. I read that OW Emeralds could utilize the Flagship First Checkin at LAX. When I went to go utilize it, I was told no because it was only for AA international first class and JFK bound first class, even though the AA website says Emeralds can use it when flying on any AA flight, not solely international.
Now at DFW, I've gotten access to the international first dining room on multiple occasions thanks to Emerald, including on flights that were <30 min or less. Now I'm being told it's only for international bound Emeralds, although I cannot find such a policy change anywhere.
Should I have been able to use these benefits? Or is this regular procedure for Emeralds traveling on AA?