FlyerTalk Forums - View Single Post - EU261 Compensation declined - all other flights were operating?
Old Mar 14, 2018, 2:24 am
  #11  
blueparazol
 
Join Date: Mar 2016
Location: UK
Programs: BA Gold
Posts: 41
Originally Posted by irishguy28
I was on a cancelled LHR KLC flight that same evening [the plane and crew were sent to do a DUB rotation instead] and got myself booked onto an earlier flight at the gate in T4 [rather than the 0630 flight the next morning I had been automatically rebooked onto] that got me home long before my original flight would have left it had it operated, and was thus far preferable.

Lodged a compensation claim on the following day, had the confirmation of the full €250 compensation last Friday.

What did you write on the cancellation compensation request form?
I have filled out the form on their website: https://www.klm.com/travel/gb_en/cus...mpensation.htm
I have also claimed around 45 pounds for the Heathrow Express given that we landed at LHR instead of LCY and the two of us had to get to central London. They were happy to pay that, but no compensation for the cancellation.
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