Doing another OTP stay at the Fairview Park Marriott. Same song and dance about the policy of giving it at check out. But I was prepared this time. I printed the rule in color and handed it to the clerk and asked him to read it.

He went in the office and asked a supervisor. I got my BB. I asked the supervisor why did the hotel insist on making customers go through the heartburn. He couldn't come up with an answer.