It doesn't live up to the hype. If you frequent a location and they know you, you get treated better. Just like anywhere else. Many times there is nothing but junk in the aisles. If you go to a place often enough you know which days are better and which are miserable (ironically miserable days where the aisles are empty are actually better, because they are often willing to pull up something for you. Whereas if the aisle is full of full-sized sedans and pickup trucks you are out of luck).