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Old Mar 8, 2018 | 8:22 am
  #65  
RogerD408
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20 Years on Site
 
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Originally Posted by AlwaysFlyStar
Can anybody recommend the best contact method for Marriott to mention this sort of thing? Just happened to me yesterday. Also, is this the sort of thing that would get somebody into much trouble? I really want to complain to marriott about this, because it is certainly not acceptable, but I am not looking for heads to roll. Just want them to know that it is a serious issue and that they should take steps to prevent it from happening again.
And as it is a hotel that does not have any chain or any sort of lock on the door whatsoever, it made sleeping much more difficult.
I'm not sure what corporate can do here. People do weird things at weird times and there are no rules that will prevent that. Making sure the door is locked from the inside whenever you're in the room is always wise. Now if housekeepping (regular staff) has override keys, then talking with the GM would be the right thing to do. Making sure your door is securely latched when you leave is important to do. Many times I've had the closer not seat the door completely so just pushing on the door will open. Again a comment to the front desk will probably/hopefully get a maintenance request posted and addressed. Ultimately the property is the one responsible for on-site security issues and best addressed locally.

A case in point, I received a second charge from a property for a movie charged to my room. It turned out that happened after I checked out! When I was talking with the manager I suggested maybe someone slipped into my room while the door was propped open during cleaning. She was emphatic about that does not happen there. Next time I stayed (yes, I give second chances), I noticed several doors with the flip locks propping doors open, so I went to the front desk, asked for the manager and if she'd take a walk with me down the hallway. She was very angry to see the doors opened and promised to address the issue with the staff that day! The next day there were no doors open when I walked down the hallway. So give the local management a chance and if they fail to take the issue seriously, then escalate with someone at corporate operations.
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