Originally Posted by MXM135

IHG's upgrade policy has always been clearly stated and is in the T&C's. Their definition is clearly defined and subject to availability and does not specify a '1 category' upgrade. That term is only used in the Ambassador program. Upgrades to bigger/better rooms and/or lounge access should not be expected.

As per the T&Cs: "Platinum Elite and Spire Elite Members will be offered a complimentary upgrade, as determined by the hotel, which might include rooms on higher floors, corner rooms, newly renovated rooms, or rooms with preferred views. The upgrade will be offered at time of check-in, subject to and based on availability, and will only apply to the Member's personal guest room. The hotel is not required to upgrade Members to suites or specialty rooms. Upgrade benefits will not apply to rooms booked as a Reward Night reservation, or to Holiday Inn Express hotels in Mainland China, Hong Kong, Macau, and Taiwan. Upgrade benefits may not be available at InterContinental Residences."