wow! We had a similar experience where they also ended our treatment quite early. Then when we brought it up they had the nerve to blame us for being late! It really was a very poor experience that makes us never want to go to their spa again. When in Japan and in an aman you expect service to be exceptional, theirs was disappointing on both accounts. I can't believe the new GM hasn't done anything to better the service of the hotel from the last one. How sad.