Wife and I were auto-rebooked from tonight's (Mar 2) redeye SAN-(JFK)-BOS to the following morning, and arriving in BOS at midnight on Mar 3 from FLL (of all places!). I can't really fault the auto-rebook process considering the lack of options. At least Delta gave me about 6 hours advance notice that tonight's departure is cancelled.
This was to be a "fun" weekend trip, not a "must be there trip." I sent a Twiiter DM to Delta to please "cancel and refund" and please restore the companion cert I used to book the trip in the first place. I don't expect a reply anytime soon.
With the waiver in place, does the cancellation have to happen before my (re)-scheduled departure tomorrow? Delta.com won't let me cancel online.
Update: I called Delta and they answered on the first ring, which is amazing considering the all the storm cancellations. Ticket price goes to refunds department to process, and the companion cert goes back into my wallet.
Last edited by Bowgie; Mar 2, 2018 at 11:06 pm
Reason: Update for resolution