Originally Posted by
Tafflyer
I have 2 EU261 claims against TP. They are both over 2 months old and TAP continue to ignore further mails via the web form and feed me BS when I call. I will complain to the Portuguese regulator and put my lawyer on them. They have always been slack but I now believe this is deliberate stalling.
Have you tried ANAC? Its response is at best patchy but it's probably better to involve them rather than hammer away at the closed door of TP. If you ever get through that door you're likely only to find a firewall of oddly constructed apologies and excuses.
I'd go straight to one of the claim handling organisations: give up a slice of your compensation, but let them take the strain.