Originally Posted by
Richard1148
I did and they responded, "Please reach out directly to our Returns Department at
1-800-RETURNS and they'll be able to assist you." I haven't called yet.
I called, and (after holding) was redirected back to email customer service. I managed to chase down 100 extra points after they assured me the original ones had already been added. Dubious about whether they actually were, but I’ll take it.