Originally Posted by tkelsay

Thanks for the responses everyone.

I understand that putting in 80+ nights a year at Hyatt seems odd to some, given the smaller footprint that Hyatt has. I did a full analysis of all hotels in the area where my clients are located, comparing Hilton, Marriott/SPG, IHG, and Hyatt, and while it was a difficult choice I ultimately decided that I wanted to give Hyatt a shot. The current client I've been working on in January/February only has a HP and HH nearby hence the reason I've had 4 stays at these lower tiered properties and only 1 at their "premium" tiered property, Hyatt. Unfortunately there will be some areas that I will be stuck in HP/HH like I am now, so I will have to take these properties into my overall consideration.

Ultimately, my valuation of Hyatt points as well as reading anecdotal experiences online led me rank Hyatt as the highest (again, this is my own analysis based on my location, clients, price points, etc.). As such, I could be completely wrong with my analysis, but it sounds like my string of bad luck experiences is uncommon. I tried to address these issues with the manager or front desk agent while at the hotel but didn't have much luck getting them resolved while staying at the property. I think I will send an email to WOH and/or the global sales office explaining my experiences and see what they have to say.

Thanks again.