Thatīs very unfortunate, OP. In a decade of staying at Hyattīs, never once experienced such poor luck, back to back.

I know itīs of no consolation and of no help - I mean, there was a reason you were staying at those specific properties - but Iīd never judge a chain based on experiences at their lowest tiered properties. (Sort of like judging SPG as a whole, based on a few Four Points stays....yeah, it matters, and there was a reason you were at the FP in the first place...just hesitant to judge the entire chain over it.)

My main knock against Hyatt is their limited footprint. Canīt imagine being an 80 night per year biz traveler and picking such a small chain. (I assume Hyatt is in all the cities where you work, so again, my thoughts are of little help.) If possible though, Iīd switch to Starwood, because then you have the benefit of the entire Marriott behemoth as well.

I will say that Hyatt is great when it comes to service recovery. As others have stated above, they are very generous handing out points....