This year I decided to switch my hotel loyalty from IHG to Hyatt after 3 years as Spire. I'm roughly an 80 night per year business traveler. I have not had a good experience at Hyatt so far across 3 different hotels all in the Atlanta area...

Hyatt Place 1/2 - 1/5: Slow and often times unusable internet, no option for premium internet so nothing to purchase up to. Asked front desk staff about toothpaste & shaving cream but hotel ran out. Made some remarks on the survey regarding these issues and received a nice email from the manager of the hotel.

Hyatt: 1/5 - 1/7: Heat in shower lasted for 5-7 minutes or so then started to get progressively colder. 10 minutes in the shower it was too cold to stay in. Made a remark to front desk agent and they had maintenance check it but only had 2 nights here so it wasn't fixed before I left. Not a huge deal but still a minor inconvenience.

Hyatt Place 1/23 - 1/26: Used the stationary bike in the gym and headphones jack was completely broken with wires sticking out, couldn't plug in to listen to any entertainment - again not major but slightly annoying. Fire alarm went off @ 10:30 PM one night when I was already sleeping, it went off after about 5 minutes. Emailed hotel manager about both issues as I had her email from last stay (referenced above) and she said "we at times have guests to check in that will try and sneak and smoke in the rooms causing the alarm to go off and also make it an inconvenience to other guests". She also mentioned that they would try to get the bike fixed but that wasn't completed before I left.

Hyatt House 2/5 - 2/9: No issues, everything was fine though internet was extremely slow at times (seems to be a common theme for Hyatt). Became Discoverist after this stay posted.

Hyatt House (checked in last night): No recognition of Discoverist status and associated benefits, no water bottle in room, etc. Fire alarm went off at 4 AM this morning. Blaring alarm that would probably give you ear damage if you stayed in the building which I guess is pretty effective for getting people out in the case of a real fire. Had to evacuate the building and fire trucks came. Eventually went back inside after 15-20 minutes as I believe it was a false alarm (no explanation really, just said that we could go back in). Staff offered a bottle of water for the inconvenience but didn't seem to really care.

So I've had 5 stays with 2 fire alarms in the middle of the night, constant wifi issues, no recognition of benefits, broken exercise equipment, and a rather surly hotel staff.

The elite member benefits at IHG suck (i.e. basically nonexistent) which is why I wanted to explore different hotel chains this year. After finishing my current stay I will have 16 nights YTD and would easily hit Globalist this year but given my recent experience I am contemplating just cutting my losses and going back to IHG if this is what I have to look forward to. At least the Holiday Inn Express that is across the street from the Hyatt Place has good reliable wifi and hasn't had any fire alarms in the middle of the night over 3 years of staying there.

I know that 5 stays over 3 hotels isn't a very large sample size but my experience so far seems unusually bad. Am I just unlucky? Would you stick with Hyatt or go back to IHG? Should I send a complaint email to corporate with my experience so far? Any suggestions welcome. Thanks.