Originally Posted by
s0ssos
It is also not America, where you can tell the service personnel hate their jobs/lives. The waitress walked around with a scowl on her face, when organizing the tables (as close to a scowl as I've ever seen in Japan).
Well, at least that hasn't been my experience in most places in Japan (if you go to 7-11 at night you can see the employees hating their lives, and kicking around boxes).
I definitely didn’t experience something as drastic as you, but their F&B service is definitely the weakest link of the hotel, as seen from my previous posts. Their director of F&B, is rather unresponsive at times and have ignored my emails/ post-stay surveys.
Rest of the hotel, though, is solid five stars, both hardware and software.