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Old Feb 25, 2018 | 9:36 am
  #11  
RogerD408
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Join Date: Nov 2003
Location: South Florida
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Originally Posted by C1787GJ
Barclay responded with an almost identical response below. Basically both are saying wait 4-6 weeks. Funny though the ones that posted properly as on board purchases, the credit shows up almost immediately in the my statement...


Thank you for contacting us regarding your JetBlue Plus Card. We can certainly address your inquiry regarding the 50% in-flight purchase discount benefit on your account and apologize for any confusion.

We can confirm your account will receive a 50% statement credit on eligible in-flight purchases made with this credit card. Eligible purchases include the inflight purchase of cocktails, beer, wine, meals and JetBlue movies (not Fly-Fi) on JetBlue-operated flights. Savings does not apply to any other inflight purchases, such as wireless internet access.

Please keep in mind this credit will post to your account in 4 to 6 weeks after the original purchase posted. In the event you do not see the credit post within this timeframe, please feel free to contact us through this Secure Message Center and we will be happy to forward a case to our Rewards team for further resolution.

You can monitor your account for these credits online by clicking the 'Activity & Statements' drop-down menu and then selecting the 'Transactions' option. From there, while under 'Posted transactions,' you are able to filter the time frame by using the drop-down menu and choosing 'Since last statement.’ We hope you find this information helpful.

We would like to take a moment to thank you for choosing us to service your credit card needs and hope you have a wonderful day! If you have any other questions or concerns, please reply to this message.

Sincerely,

Customer Service
Sounds like typical CSR response, answer a question not asked.

I'm sure if you wait the requested 4-6 weeks before they might actually look into the issue they may come back and say it's too late. I find often it is necessary to spell out the issue very clearly and to only bring up ONE issue at a time, otherwise they will cherry pick the one they want to address and ignore the more difficult one(s).

Time to start a folder with all correspondence making sure to note date/time/name of people involved.

Good luck.
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