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Thread: Novotel will in future refuse to print the bill upon check-out
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Old Feb 20, 2018 | 6:03 am
  #37  
Easytravel
 
Join Date: Nov 2017
Programs: Accor Gold, Best Western Platinum, IHG Gold, Thalys Gold, Hertz President's Circle
Posts: 84
Originally Posted by happygolucky_nomad
I am Platinum with Starwood, Marriott, IHG and Accor. Accor is the ONLY hotel chain I asked for Folio during checkout each time because I know that Accor Useless No Customer Service Agent will ask me to scan them a copy of the folio if there is any missing stay / points or incorrect points before they can take any action.
I checked out last Sunday at a Novotel (Lille France), no bill, no e-mail, no points......ok the points have to wait. After sending an e-mail for bill.....after 24h no response.......
I always ask the paper bill at Accor, to many mistakes.........
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