Novotel will in future refuse to print the bill upon check-out
Feb 19, 2018, 6:35 pm
#31
Join Date: Jan 2016
Posts: 407
I hate paper receipts, it fades over time and laziness takes over when the sticking for claims start
Feb 19, 2018, 6:54 pm
#32
Join Date: Dec 2015
Programs: Accor Live Limitless, Accor Plus, World Of Hyatt
Posts: 475
Accor should do this. But let's be honest, most of us won't trust them to bill us correctly. They can't even credit our points in correctly!
Feb 19, 2018, 6:55 pm
#33
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Nothing prevents people who choose to live in the past from printing the PDF's they receive. Those, after all, render the same document as would have been printed and handed to them.
Feb 19, 2018, 6:55 pm
#34
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
That's why in Germany you are now expected to make photocopies of your receipts that have been printed on thermal paper. Very ECO.
Feb 19, 2018, 8:22 pm
#35
Join Date: Apr 2000
Location: Chicago Illinois
Programs: 1MM UA
Posts: 1,753
Feb 20, 2018, 2:21 am
#36
Join Date: Dec 2010
Location: Asia
Programs: Star Alliance Gold, Marriott / SPG PLAT Premier, USELESS Accor Plus PLAT
Posts: 165
I don't have problem with Starwood and Marriott and I never ask for any folio during check out. I just have to send their Customer Service an email with my check in / check out date and reservation number and all the points will be credited within 24-36 hours.
Bangkok Mercure Sukhumvit Soi 11 is the only Accor hotel I encounter which always send me the e-folio to my email within 24 hours after check out and so far (7 out of 7 stays since their opening in 2017), all the points and stay credit are correct. To be honest, I prefer e-folio provided there is no error.
Feb 20, 2018, 6:03 am
#37
Join Date: Nov 2017
Programs: Accor Gold, Best Western Platinum, IHG Gold, Thalys Gold, Hertz President's Circle
Posts: 84
I am Platinum with Starwood, Marriott, IHG and Accor. Accor is the ONLY hotel chain I asked for Folio during checkout each time because I know that Accor Useless No Customer Service Agent will ask me to scan them a copy of the folio if there is any missing stay / points or incorrect points before they can take any action.
I always ask the paper bill at Accor, to many mistakes.........
Feb 20, 2018, 11:05 am
#39
Original Poster
Join Date: Mar 2010
Location: France
Programs: FB Plat for Life, UAMP, BAEC, Accor ALL Platinum, Marriott silver, Hilton, Meliá silver.
Posts: 3,117
It is not about backwardness.
It is about practicality.
Are you a heavy traveller yourself?
Then if so, tell us : how do you make sure that the bills are right when you are back from a 2-3 week trip for example? Will you remember if you had breakfast or not? If you ordered room service or not? Etc. and more. How much time will you need to sort out all your emails and check (or print in some cases) each pdf bill?
When a hotel prints the bill, it is usually final. No surprises. If they want to charge forgotten items, they have to justify it, contrary to the sneaky way described here of sending a bill by email that is different from the pdf one you approved at the desk!
Even if the trip is short, sometimes you are so busy that the expense report thing comes much later. Then you have forgotten the details of the stays.
Or the bill is missing altogether (reference to testimony of other posters)! You have to email and request and wait for the answer.
Messy and time consuming.
If you are happy with this mess, then fine.
I expect however to be given the CHOICE of express check out (no print) or standard check out (final bill is printed).
Is it too much to ask?
Feb 20, 2018, 11:14 am
#40
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,909
Don't be so derogatory sir.
It is not about backwardness.
It is about practicality.
Are you a heavy traveller yourself?
Then if so, tell us : how do you make sure that the bills are right when you are back from a 2-3 week trip for example? Will you remember if you had breakfast or not? If you ordered room service or not? Etc. and more. How much time will you need to sort out all your emails and check (or print in some cases) each pdf bill?
When a hotel prints the bill, it is usually final. No surprises. If they want to charge forgotten items, they have to justify it, contrary to the sneaky way described here of sending a bill by email that is different from the pdf one you approved at the desk!
Even if the trip is short, sometimes you are so busy that the expense report thing comes much later. Then you have forgotten the details of the stays.
Or the bill is missing altogether (reference to testimony of other posters)! You have to email and request and wait for the answer.
Messy and time consuming.
If you are happy with this mess, then fine.
I expect however to be given the CHOICE of express check out (no print) or standard check out (final bill is printed).
Is it too much to ask?
It is not about backwardness.
It is about practicality.
Are you a heavy traveller yourself?
Then if so, tell us : how do you make sure that the bills are right when you are back from a 2-3 week trip for example? Will you remember if you had breakfast or not? If you ordered room service or not? Etc. and more. How much time will you need to sort out all your emails and check (or print in some cases) each pdf bill?
When a hotel prints the bill, it is usually final. No surprises. If they want to charge forgotten items, they have to justify it, contrary to the sneaky way described here of sending a bill by email that is different from the pdf one you approved at the desk!
Even if the trip is short, sometimes you are so busy that the expense report thing comes much later. Then you have forgotten the details of the stays.
Or the bill is missing altogether (reference to testimony of other posters)! You have to email and request and wait for the answer.
Messy and time consuming.
If you are happy with this mess, then fine.
I expect however to be given the CHOICE of express check out (no print) or standard check out (final bill is printed).
Is it too much to ask?
Feb 22, 2018, 8:10 am
#42
Join Date: Oct 2009
Posts: 5,041
I stayed in an IBIS in Germany recently and had selected fast check out. I got an email with the bill attached for review early in the morning. I checked and all was fine so when leaving the hotel I just dropped my key card at the reception. About an hour later I received an email with the final bill. They had added two breakfasts to the bill, although I had booked for 1 person and had stayed alone and most importantly had not taken any breakfast. I had to call the hotel to get it rectified. They did, but it was annoying nevertheless.
My company has gone all digital for expense claims, so I do prefer digital receipts and bills so that I don't need to scan them. But this procedure at Accor is far from perfect and next time I will likely not select fast check out and request to get to see the bill in whatever form before paying.
My company has gone all digital for expense claims, so I do prefer digital receipts and bills so that I don't need to scan them. But this procedure at Accor is far from perfect and next time I will likely not select fast check out and request to get to see the bill in whatever form before paying.
I had a similar experience at IBIS heathrow, I paid for the room with 2000 points + cash but they ended charging me the full amount cash.
Feb 22, 2018, 2:57 pm
#43
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,729
A hotel invoice is useful for more than just expense reimbursement. My travel is probably 98% leisure, so expense report claims are not a factor in whether I want a paper or electronic invoice. And while it may be old fashioned, I like to review my invoice charges, using the paper copy that is slipped under my door the night before checking out. If I'm travelling without a laptop (and since I'm not on business, I don't need to have it with me), paper is all I use, and I'm not about to try ticking off the charges while reading a invoice that's probably several pages long, on the screen of my phone. As a finance and IT executive, I love technology, but for some things in life, I still like my paper. The higher standard of service would be to offer both options to the traveller.
Feb 23, 2018, 3:19 am
#44
Join Date: Nov 2017
Programs: Accor Gold, Best Western Platinum, IHG Gold, Thalys Gold, Hertz President's Circle
Posts: 84
Mar 4, 2018, 3:49 am
#45
Join Date: Mar 2017
Location: Spain
Programs: ALL Plat, HH Gold, Marriott GE
Posts: 1,141
Novotel Stansted Airport
Checked in on line, no Platinum recognition, and so far has taken ten e mails to get a almost correct bill.
No one available at reception at silly O Clock when I had to leave. So much for a full service hotel.
t has been a week so far
Not holding out any hope this will be resolved.
I will do a full review when I get my bill...... dont hold breath.
Checked in on line, no Platinum recognition, and so far has taken ten e mails to get a almost correct bill.
No one available at reception at silly O Clock when I had to leave. So much for a full service hotel.
t has been a week so far
Not holding out any hope this will be resolved.I will do a full review when I get my bill...... dont hold breath.