Originally Posted by
cocoleolol
Accor should do this. But let's be honest, most of us won't trust them to bill us correctly. They can't even credit our points in correctly!
I am Platinum with Starwood, Marriott, IHG and Accor. Accor is the ONLY hotel chain I asked for Folio during checkout each time because I know that Accor Useless No Customer Service Agent will ask me to scan them a copy of the folio if there is any missing stay / points or incorrect points before they can take any action.
I don't have problem with Starwood and Marriott and I never ask for any folio during check out. I just have to send their Customer Service an email with my check in / check out date and reservation number and all the points will be credited within 24-36 hours.
Bangkok Mercure Sukhumvit Soi 11 is the only Accor hotel I encounter which always send me the e-folio to my email within 24 hours after check out and so far (7 out of 7 stays since their opening in 2017), all the points and stay credit are correct. To be honest, I prefer e-folio provided there is no error.