Hi all,

I have Amex gold cards in both the UK and US (first year for both and got them free-fee for the intro period and offers).

I'm getting married soon, and eyeing a Sangri La resort where having status would be useful for breakfast and potential room upgrade, so am thinking of upgrading my UK Amex Gold to Platinum as I believe that the US card doesn't confer status at Shangri La. Also, see plenty of value in the other features (insurance, hotel programs, etc).

Issue is that I just called UK Amex and was told that there was no way to upgrade the Gold card -- I'd have to create a separate application and be issued a completely new card. This seems to be at odds with practice in the US where upgrades are actively pitched on the website when one's logged in, and I'm being explicitly told that a US upgrade will not result in a new card number, etc.

Does anyone have experience upgrading their gold card in the UK? Does the above ring true, or should I try calling these guys again?

Thanks in advance for your input.