Originally Posted by
Mike Jacoubowsky
Thanks. I did send an email to someone at Sixt in France who'd previously corresponded with me without using a form letter. That was over a week ago, still no response. At the same time, no further attempts to get ahold of me from the agency in the US that Sixt apparently sold the claim to. What idiots they are (the US company, RSM or whatever). Trying to get ahold of me by pretending to be other people, using the emergency contact info I provided. All they have to do is google my name (as you can see, it's not going to come up with multiple options!) and call me at my business. I'd take the call, no problem! Sometimes you really gotta wonder...
Yeah, definitely sounds like shady tactics from the collections agency, although it seems common for those types of agencies so I wonder if the ones that work for National, Hertz, Avis, etc. would be any better. That said, at least it's easier to escalate within Customer Service at the other rental companies to avoid having to deal with these agencies to begin with.
That's the frustrating part -- I'm actually trying to get an issue resolved as well (for a rental I have at the moment), and Customer Service has been useless. Trying a couple of alternate avenues myself, so if I find another method that is more effective, I'll be sure to post back...