Thanks. I did send an email to someone at Sixt in France who'd previously corresponded with me without using a form letter. That was over a week ago, still no response. At the same time, no further attempts to get ahold of me from the agency in the US that Sixt apparently sold the claim to. What idiots they are (the US company, RSM or whatever). Trying to get ahold of me by pretending to be other people, using the emergency contact info I provided. All they have to do is google my name (as you can see, it's not going to come up with multiple options!) and call me at my business. I'd take the call, no problem! Sometimes you really gotta wonder...