"self published" is suspicious. Perhaps it was horribly written, or poorly sourced, had no audience, or was obviously slanderous lawsuit bait. Her Amazon bio opening sentence betrays her target of rage. It might be real to her, and to her all the support she need to lead a healthy life. TPAC on AC metal is not that for her.
Many a poster here avoids Air Canada because they screw up zoned boarding. Why would this trauma victim who has a deathly life line grudge with AC have been aboard AC 34 at all?