Originally Posted by
Cupart
Just sent off a few claims and got the standard reply that the case's were going to be handled within 7 days, and thought I'd pay it no more attention and just wait and see what happens...
WOW, within 10 min all my claims had been accrued to my account, mail received telling me the job had been done. Well done FB for an excellent turn around ^
Agreed 100%: always an impressive performance.
I had been having trouble with automatic credit of many KE flights bit all fixed. Last month, two SV flights were credited within 20 mins of the claim being submitted. First class responses.