Well Done Flying Blue on posting missing miles ^

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Old Feb 1, 18, 5:49 am
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Thumbs up Well Done Flying Blue on posting missing miles ^

Just sent off a few claims and got the standard reply that the case's were going to be handled within 7 days, and thought I'd pay it no more attention and just wait and see what happens...

WOW, within 10 min all my claims had been accrued to my account, mail received telling me the job had been done. Well done FB for an excellent turn around
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Old Feb 1, 18, 5:56 am
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That's indeed their [excellent] standard modus operandi, I never had to wait for more than 20 minutes before getting a response (even on those cases which were slightly more complicated than just adding miles to my account).

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Old Feb 1, 18, 7:30 am
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In my experience, it's been immediate for 074 and 057 tickets for quite some time now.

Far quicker than giving your number and waiting for the miles to post naturally - you can claim almost immediately after stepping off the last flight, and all sectors post instantly.

Retro claims made easier
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Old Feb 1, 18, 7:51 am
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Originally Posted by irishguy28 View Post
In my experience, it's been immediate for 074 and 057 tickets for quite some time now.
Mine were neither 074 nor 057 ticket stocks...
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Old Feb 1, 18, 7:58 am
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Yes, the real-time retroclaiming was rolled out across Skyteam in October 2016. Glad to hear it's working correctly
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Old Feb 1, 18, 10:21 am
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Just try getting Award Miles from Flying Blue Earn Online within the 120 days they state!! And if you do the second difficulty is to get the correct amount!! Every purchase I have made has resulted in the wrong amount being received and then I've had to wait months to get the corrections completed, in each case I provide them with screen images of reciepts etc. but still they move at glacial pace getting these fixed. Flight Award Miles = no problem receiving, Earn Online Award Miles = always problems receiving.
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Old Feb 1, 18, 11:51 pm
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siw, I had a doubt about one fo the miles credited to my account and sent them a mail through the web site, and again, I expected this to take weeks before any acknowledgement.
But again I was proven wrong and, 10 min later I had a clear and concise answer to my question waiting in my inbox...

This was an English correspondence and not French (or German) if it makes any difference.
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Old Feb 5, 18, 4:39 pm
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Originally Posted by Cupart View Post
Just sent off a few claims and got the standard reply that the case's were going to be handled within 7 days, and thought I'd pay it no more attention and just wait and see what happens...

WOW, within 10 min all my claims had been accrued to my account, mail received telling me the job had been done. Well done FB for an excellent turn around
Agreed 100%: always an impressive performance.

I had been having trouble with automatic credit of many KE flights bit all fixed. Last month, two SV flights were credited within 20 mins of the claim being submitted. First class responses.
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Old Feb 5, 18, 11:00 pm
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Good luck trying to claim WS tickets.

:CRICKETS:
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Old Feb 6, 18, 4:12 am
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Was really impressed with KLM quickly putting the Awards & Level Miles on my account which should have appeared automatically from an AZ flight, but due to AZ aircraft issue I was transferred to a BA flight so the A&L Miles did not auto appear. But someone on KLM WhatsApp fixed it fast once I’d photographed boarding card etc.

But every Earn Online purchase is a saga and on they continue.
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Old Feb 9, 18, 6:00 am
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I used to be able to claim online directly after my flights and they would appear immediately but that doesn't work anymore. A certain/long timeframe has to expire like 24h or so, for the system to 'acknowledge' the flights have been operated.
Now i have to wait untill the next daylight and occasionally still have to send an email for HOP! flights and other irregularities like my past KL flight which i could also not select seat/OLCI and claim miles for via usual procedure(074- ticket...). Then FB replies to my email, saying i don't(shouldn't) have to claim miles via email and that the miles will be credited within 2 weeks, but they credit them anyway. So no, imo the service has not improved: it got worse.

Last edited by Mcflyneo; Feb 9, 18 at 6:09 am
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Old Feb 9, 18, 6:22 am
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Originally Posted by Mcflyneo View Post
I used to be able to claim online directly after my flights and they would appear immediately but that doesn't work anymore. A certain/long timeframe has to expire like 24h or so, for the system to 'acknowledge' the flights have been operated. Now i have to wait untill the next daylight and occasionally still have to send an email for HOP! flights and other irregularities like my past KL flight which i could also not select seat/OLCI and claim miles for via usual procedure(074- ticket...). So no, imo the service has not improved.
I've been able to claim from around 4am (CET) the day after the flights, regardless of the time of the flight, so not a defined period after the flight more of a batch process that's run after midnight.
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Old Feb 9, 18, 12:07 pm
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Originally Posted by olevita View Post
I've been able to claim from around 4am (CET) the day after the flights, regardless of the time of the flight, so not a defined period after the flight more of a batch process that's run after midnight.
That may be it, but i'm not awake at 4am Just a shame the process doesn't function like it used to.
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