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Thread: How to read fare rules to determine change / cancellation fees and other limitations
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Old Jan 31, 2018 | 3:12 am
  #15  
adambrau
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Originally Posted by flyy
Wonder if anyone has done this recently. Fare rule says "AFTER DEPARTURE CANCELLATIONS PERMITTED" which to me seems a bit vague. Called in twice to ask and both representatives said (after confirming with supervisors) that after departure ticket would have no value and it has to be cancelled before departure for full refund.

But how is 'before departure' defined? Before door closes, T-1?

Thanks for any input.
I think you would be fine with getting a refund. Because 99% of tickets must be cancelled before departure to retain any value, reservations agents would probably repeat what they do 99% of the time when they are correct.
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