Feb 21, 2020, 12:44 pm
Last edit by: WineCountryUA
Fare Rules -- a set of rules determining the applicability of a fare, the conditions on which it can be sold / changed / cancelled. (note the fare price is not stated and is handled elsewhere. The rules are created for use in booking systems and are written for these systems (computers) to read. They are not human-friendly readable. But with some understanding and patience can be very useful
To find the fare rules of a booking UA flight, go to the reservation on united.com
Scroll down until you see
Select Fare Rules
(occasionally the fare rules will be blank -- unknown why)
but with the fare basis code, that is also displayed, you can go to a paid service like ExertFlyer or KVS to look up the fare basis and then see the fare rules
Or you can call UA and ask
The rules are long and not intuitively organized
For changes / cancellations / refunds. look for the PENALTIES section
also searching for USD / EURO / or currency the tickets was purchased in can get you to the pertinent section
A good discussion of the layout of fare rules can be found here and here
Some random links on reading fare rules (sites have ads)
How to Read Airfare Rules and Use It to Your Advantage
How To Read Your Airline Ticket's Fare Rules
Fare Category - Description
Some discussion in the FT UA forum on common fare rule questions
Flex fare vs Unrestricted fare. Refundability? Translation please?
How to book a refundable ticket on UA
How to get residual value from non-refundable flight
Rebooking into a refundable ticket and then cancel for refund?
To find the fare rules of a booking UA flight, go to the reservation on united.com
Scroll down until you see
Select Fare Rules
(occasionally the fare rules will be blank -- unknown why)
but with the fare basis code, that is also displayed, you can go to a paid service like ExertFlyer or KVS to look up the fare basis and then see the fare rules
Or you can call UA and ask
The rules are long and not intuitively organized
For changes / cancellations / refunds. look for the PENALTIES section
also searching for USD / EURO / or currency the tickets was purchased in can get you to the pertinent section
A good discussion of the layout of fare rules can be found here and here
Some random links on reading fare rules (sites have ads)
How to Read Airfare Rules and Use It to Your Advantage
How To Read Your Airline Ticket's Fare Rules
Fare Category - Description
Some discussion in the FT UA forum on common fare rule questions
Flex fare vs Unrestricted fare. Refundability? Translation please?
How to book a refundable ticket on UA
How to get residual value from non-refundable flight
Rebooking into a refundable ticket and then cancel for refund?
How to read fare rules to determine change / cancellation fees and other limitations
Oct 30, 2017, 6:28 am
#1
Original Poster
Join Date: Aug 2012
Programs: UA 1K/MM, EK Gold, CX Silver
Posts: 880
How to read fare rules to determine change / cancellation fees and other limitations
What is the difference between a change/cancellation fee and a reissue fee?
Does a ticket have to be reissued if a flight is changed, but the routing remains the same? What if the date of a segment changes?
For this fare rule for example, there is a waiver of change fees for schedule changes, but there is a reissue fee.
PENALTIES
" CANCELLATIONS
AFTER DEPARTURE
CHARGE USD 240.00 FOR CANCEL/NO-SHOW/REFUND.
WAIVED FOR SCHEDULE CHANGE.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
--
PENALTY WILL NOT APPLY TO INFANT WITHOUT A SEAT/
APPLY CAT 19 PROVISIONS FOR INFANT WITH A
SEAT // CHILD
--
CALCULATE DIFFERENCE BETWEEN FARE PAID AND
QUALIFYING FARE FOR TRAVEL COMPLETE
USING FARES OF ORIGINAL TICKET DATE /
LESS CANCEL PENALTY /
REFUND RESIDUAL VALUE IF ANY TO ORIGINAL
FORM OF PAYMENT.
CHANGES
CHANGES PERMITTED.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
--
CHANGE MADE TO OTHER THAN THE FIRST TICKETED
FLIGHT COUPON -
--
THE FARE LEVELS IN EFFECT AT THE TIME OF
ORIGINAL TICKET ISSUE WILL APPLY - ALL
PROVISIONS OF ORIGINAL TICKETED FARE APPLY.
--
IF THE NEW ITINERARY QUALIFIES FOR THE
ORIGINAL TICKETED BOOKING CODE FARE -
BUT RESULTS IN A HIGHER FARE -
DUE TO DAY OF WEEK TRAVEL / SEASONALITY /
CHANGE TO FARE BREAK POINT -
COLLECT DIFFERENCE IN FARE.
//OR//
RESULTS IN A LOWER FARE - DUE TO DAY OF WEEK
TRAVEL / SEASONALITY / CHANGE TO FARE BREAK
POINT -
REFUND DIFFERENCE IN FARE TO ORIGINAL FORM OF
PAYMENT AT THE TIME OF REISSUE.
...
and then:
VOLUNTARY CHANGES
IN THE EVENT OF CHANGES TO TICKETED FLIGHTS
BEFORE DEPARTURE OF JOURNEY AND WITHIN TICKET VALIDITY
CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN
BY THOSE OF UA INTERNATIONAL FARES
CHARGE USD 240.00 FOR REISSUE OR HIGHEST FEE OF ALL
CHANGED FARE COMPONENTS - CHILD DISCOUNTS APPLY - NO
FEE FOR INFANTS W/O SEAT AND
REPRICE USING CURRENT FARES - ONLY BOOKING CODE
CHANGES PERMITTED
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO FARE BREAKS
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL
MUST BE DOMESTIC
3. CHANGE IS ON/BEFORE DAY OF ORIGINAL SCHEDULED
FLIGHT
4. UA FARES ARE USED
Does a ticket have to be reissued if a flight is changed, but the routing remains the same? What if the date of a segment changes?
For this fare rule for example, there is a waiver of change fees for schedule changes, but there is a reissue fee.
PENALTIES
" CANCELLATIONS
AFTER DEPARTURE
CHARGE USD 240.00 FOR CANCEL/NO-SHOW/REFUND.
WAIVED FOR SCHEDULE CHANGE.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
--
PENALTY WILL NOT APPLY TO INFANT WITHOUT A SEAT/
APPLY CAT 19 PROVISIONS FOR INFANT WITH A
SEAT // CHILD
--
CALCULATE DIFFERENCE BETWEEN FARE PAID AND
QUALIFYING FARE FOR TRAVEL COMPLETE
USING FARES OF ORIGINAL TICKET DATE /
LESS CANCEL PENALTY /
REFUND RESIDUAL VALUE IF ANY TO ORIGINAL
FORM OF PAYMENT.
CHANGES
CHANGES PERMITTED.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
--
CHANGE MADE TO OTHER THAN THE FIRST TICKETED
FLIGHT COUPON -
--
THE FARE LEVELS IN EFFECT AT THE TIME OF
ORIGINAL TICKET ISSUE WILL APPLY - ALL
PROVISIONS OF ORIGINAL TICKETED FARE APPLY.
--
IF THE NEW ITINERARY QUALIFIES FOR THE
ORIGINAL TICKETED BOOKING CODE FARE -
BUT RESULTS IN A HIGHER FARE -
DUE TO DAY OF WEEK TRAVEL / SEASONALITY /
CHANGE TO FARE BREAK POINT -
COLLECT DIFFERENCE IN FARE.
//OR//
RESULTS IN A LOWER FARE - DUE TO DAY OF WEEK
TRAVEL / SEASONALITY / CHANGE TO FARE BREAK
POINT -
REFUND DIFFERENCE IN FARE TO ORIGINAL FORM OF
PAYMENT AT THE TIME OF REISSUE.
...
and then:
VOLUNTARY CHANGES
IN THE EVENT OF CHANGES TO TICKETED FLIGHTS
BEFORE DEPARTURE OF JOURNEY AND WITHIN TICKET VALIDITY
CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN
BY THOSE OF UA INTERNATIONAL FARES
CHARGE USD 240.00 FOR REISSUE OR HIGHEST FEE OF ALL
CHANGED FARE COMPONENTS - CHILD DISCOUNTS APPLY - NO
FEE FOR INFANTS W/O SEAT AND
REPRICE USING CURRENT FARES - ONLY BOOKING CODE
CHANGES PERMITTED
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO FARE BREAKS
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL
MUST BE DOMESTIC
3. CHANGE IS ON/BEFORE DAY OF ORIGINAL SCHEDULED
FLIGHT
4. UA FARES ARE USED
Oct 30, 2017, 8:17 am
#2
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
IME, the fees are technically for a re-issue. I haven't done a change like this in a long, long time, but I believe if you make multiple changes at once (i.e. say you make a date change both the outbound and return at the same time), you are only charged the fee once, since it would only be re-issued once. Likewise, when you cancel a non-refundable ticket, the itinerary is canceled and you aren't charged a fee at that time - but is changed when the ticket is re-issued when you specify new flights.
Almost all changes require a re-issue. There are certain smaller changes that don't - changing the date of a ticket on the same routing is still changing the flights, so should require a re-issue. When you get CPU'd, however, this is an example of a change that doesn't require a re-issue.
In your fare rules, I don't see where a fee would be required for a schedule change. In fact, clearly states, 'waived for schedule change'. I know there used to officially be a '2 hour rule' where changes 2 hours or more (or a connection falling below MCT) allowed one to change without fee. And while technically, anything else required one to pay the fee, in reality, most agents were somewhat flexible - you're not going to get a free change with, say, a 5 minute schedule change, but probably an hour, with some agents, perhaps less.
Are you worried about being charged a fee for something other than a few minute change? I wouldn't be.
Almost all changes require a re-issue. There are certain smaller changes that don't - changing the date of a ticket on the same routing is still changing the flights, so should require a re-issue. When you get CPU'd, however, this is an example of a change that doesn't require a re-issue.
In your fare rules, I don't see where a fee would be required for a schedule change. In fact, clearly states, 'waived for schedule change'. I know there used to officially be a '2 hour rule' where changes 2 hours or more (or a connection falling below MCT) allowed one to change without fee. And while technically, anything else required one to pay the fee, in reality, most agents were somewhat flexible - you're not going to get a free change with, say, a 5 minute schedule change, but probably an hour, with some agents, perhaps less.
Are you worried about being charged a fee for something other than a few minute change? I wouldn't be.
Oct 30, 2017, 8:52 am
#3
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,452
You're overthinking this. Any voluntary change to your itinerary requires payment of the $240 change fee (unless necessitated by a schedule change of 30 minutes or more).
Oct 30, 2017, 9:00 am
#4
Join Date: Feb 2006
Programs: UA, Starwood, Priority Club, Hertz, Starbucks Gold Card
Posts: 3,952
Without going through the gobbledygook in the fare rules, any change in the itinerary requires the ticket to be reissued. For a restricted ticket, that means involving a reissue fee. UA doesn't charge cancellation fees, per se.
Oct 30, 2017, 9:00 am
#5
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,400
As Kacee notes, the "schedule change" clause refers to a change on UA's part, not the customer's. If UA changes the flight schedule dramatically, that clause waives the fee for changing the itinerary and reissuing/revalidating the ticket.
Oct 30, 2017, 9:26 am
#6
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,452
Oct 30, 2017, 10:00 am
#7
Join Date: Aug 2008
Location: SF Bay Area
Programs: UA 1K, Hyatt Globalist, Virtuoso Travel Agent, Commercial Pilot
Posts: 2,117
Typically the Section 31 rules at the bottom have about 6 or 8 sections describing different scenarios (in that same format). The OP only posted one of the sections. My suspicion is that some of those conditions will have change fees because the change looks more like canceling the fare entirely and booking a new ticket, while others will allow free changes ... but it's impossible to tell without having all of them together. It's also possible that the "CHANGES PERMITTED" text in Section 16 is just an error.
OP: Can you say the cities, booking codes, and dates for that fare? That would enable me to do a bit more research.
Oct 30, 2017, 10:10 am
#8
Join Date: Aug 2008
Location: SF Bay Area
Programs: UA 1K, Hyatt Globalist, Virtuoso Travel Agent, Commercial Pilot
Posts: 2,117
Based on OP's LY status I guessed that it was a fare from Israel, and it looks like the change fee matches most flexible fares from Israel. Below is the full text of the Section 31 rules for (as an example) ULRFILW from TLV to SFO on January 15th. As I suspected, some of the conditions allow for free changes while others require a change fee (emphasis mine) ... but have fun parsing all the boolean logic:
I didn't spend too much time with it, but basically it looks like there is no change fee as long as there is no change to the first flight. (All of the conditions for "Before Departure" with no charge require no change to the first flight coupon, and the "After Departure" section implicitly assumes that at least one segment is flown.)
Code:
IN THE EVENT OF CHANGES TO TICKETED FLIGHTS
BEFORE DEPARTURE OF JOURNEY AND WITHIN TICKET VALIDITY
CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN
BY THOSE OF UA INTERNATIONAL FARES
CHARGE USD 240.00 FOR REISSUE OR HIGHEST FEE OF ALL
CHANGED FARE COMPONENTS - CHILD DISCOUNTS APPLY - NO
FEE FOR INFANTS W/O SEAT AND
REPRICE USING CURRENT FARES - ONLY BOOKING CODE
CHANGES PERMITTED
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO FARE BREAKS
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL
MUST BE DOMESTIC
3. CHANGE IS ON/BEFORE DAY OF ORIGINAL SCHEDULED
FLIGHT
4. UA FARES ARE USED
5. PUBLIC FARES ARE USED IF TICKETED FARE IS IN
PUBLIC TARIFF. PRIVATE FARES ARE USED IF TICKETED
FARE IS IN PRIVATE TARIFF
6. ADV RES IS MEASURED FROM REISSUE DATE TO
DEPARTURE OF JOURNEY
WHEN CHANGE RESULTS IN LOWER FARE SUBTRACT RESIDUAL
FROM THE PENALTY THEN ADD-COLLECT/REFUND
ENDORSEMENT BOX - NEW ENDORSEMENTS.
OR -
BEFORE DEPARTURE OF JOURNEY AND WITHIN TICKET VALIDITY
CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN
BY THOSE OF UA INTERNATIONAL FARES
CHARGE USD 240.00 FOR REISSUE OR HIGHEST FEE OF ALL
CHANGED FARE COMPONENTS - CHILD DISCOUNTS APPLY - NO
FEE FOR INFANTS W/O SEAT AND
REPRICE USING FARES IN EFFECT TODAY
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. AC/LH/LX/OS/SN/UA FARES ARE USED
2. PUBLIC FARES ARE USED IF TICKETED FARE IS IN
PUBLIC TARIFF. PRIVATE FARES ARE USED IF TICKETED
FARE IS IN PRIVATE TARIFF
3. ADV RES IS MEASURED FROM REISSUE DATE TO
DEPARTURE OF PRICING UNIT
WHEN CHANGE RESULTS IN LOWER FARE SUBTRACT RESIDUAL
FROM THE PENALTY THEN ADD-COLLECT/REFUND
ENDORSEMENT BOX - HIGHER NON-REF AMT AND NEW
ENDORSEMENTS.
OR -
BEFORE DEPARTURE OF JOURNEY AND WITHIN TICKET VALIDITY
CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN
BY THOSE OF UA INTERNATIONAL FARES
NO CHARGE FOR REISSUE CHARGE HIGHEST FEE OF ALL CHANGED
FARE COMPONENTS AND
ONLY REPRICE USING CURRENTLY TKTD FARE IF RESULTS
IN VALID SOLUTION
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO 1ST FLIGHT COUPON/FARE BREAKS
2. SAME FARE ON 1ST FARE COMPONENT IS USED
3. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL
MUST BE DOMESTIC
4. AC/LH/LX/OS/SN/UA FARES GOVERNED BY SAME RULE
ARE USED
5. PUBLIC FARES ARE USED IF TICKETED FARE IS IN
PUBLIC TARIFF. PRIVATE FARES ARE USED IF TICKETED
FARE IS IN PRIVATE TARIFF
6. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
EXCEPT ADV RES-TKTG
7. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF PRICING UNIT
WHEN CHANGE RESULTS IN LOWER FARE SUBTRACT RESIDUAL
FROM THE PENALTY THEN ADD-COLLECT/REFUND
ENDORSEMENT BOX - HIGHER NON-REF AMT AND NEW
ENDORSEMENTS.
OR -
BEFORE DEPARTURE OF JOURNEY AND WITHIN TICKET VALIDITY
CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN
BY THOSE OF UA INTERNATIONAL FARES
NO CHARGE FOR REISSUE CHARGE HIGHEST FEE OF ALL CHANGED
FARE COMPONENTS AND
REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO 1ST FLIGHT COUPON
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL
MUST BE DOMESTIC
3. AC/LH/LX/OS/SN/UA U- FARE FAMILY IS USED
4. PUBLIC FARES ARE USED IF TICKETED FARE IS IN
PUBLIC TARIFF. PRIVATE FARES ARE USED IF TICKETED
FARE IS IN PRIVATE TARIFF
5. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
6. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF PRICING UNIT
OR -
REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO 1ST FLIGHT COUPON
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL
MUST BE DOMESTIC
3. AC/LH/LX/OS/SN/UA FARES ARE USED
4. PUBLIC FARES ARE USED IF TICKETED FARE IS IN
PUBLIC TARIFF. PRIVATE FARES ARE USED IF TICKETED
FARE IS IN PRIVATE TARIFF
5. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS
TKT
6. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
7. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF PRICING UNIT
OR -
REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO 1ST FLIGHT COUPON
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL
MUST BE DOMESTIC
3. ANY CARRIER FARES ARE USED
4. PUBLIC FARES ARE USED IF TICKETED FARE IS IN
PUBLIC TARIFF. PRIVATE FARES ARE USED IF TICKETED
FARE IS IN PRIVATE TARIFF
5. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS
TKT
6. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
7. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF PRICING UNIT
WHEN CHANGE RESULTS IN LOWER FARE SUBTRACT RESIDUAL
FROM THE PENALTY THEN ADD-COLLECT/REFUND
ENDORSEMENT BOX - HIGHER NON-REF AMT AND NEW
ENDORSEMENTS.
OR -
AFTER DEPARTURE OF JOURNEY AND WITHIN TICKET VALIDITY
CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN
BY THOSE OF UA INTERNATIONAL FARES
NO CHARGE FOR REISSUE CHARGE HIGHEST FEE OF ALL CHANGED
FARE COMPONENTS AND
ONLY REPRICE USING CURRENTLY TKTD FARE IF RESULTS
IN VALID SOLUTION
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO FARE BREAKS
2. SAME FARE ON 1ST FARE COMPONENT IS USED
3. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL
MUST BE DOMESTIC
4. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT
5. AC/LH/LX/OS/SN/UA FARES GOVERNED BY SAME RULE
ARE USED
6. PUBLIC FARES ARE USED IF TICKETED FARE IS IN
PUBLIC TARIFF. PRIVATE FARES ARE USED IF TICKETED
FARE IS IN PRIVATE TARIFF
7. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
EXCEPT ADV RES-TKTG
8. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF PRICING UNIT
WHEN CHANGE RESULTS IN LOWER FARE SUBTRACT RESIDUAL
FROM THE PENALTY THEN ADD-COLLECT/REFUND
ENDORSEMENT BOX - HIGHER NON-REF AMT AND NEW
ENDORSEMENTS.
OR -
AFTER DEPARTURE OF JOURNEY AND WITHIN TICKET VALIDITY
CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN
BY THOSE OF UA INTERNATIONAL FARES
NO CHARGE FOR REISSUE CHARGE HIGHEST FEE OF ALL CHANGED
FARE COMPONENTS AND
REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL
MUST BE DOMESTIC
2. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT
3. AC/LH/LX/OS/SN/UA U- FARE FAMILY IS USED
4. PUBLIC FARES ARE USED IF TICKETED FARE IS IN
PUBLIC TARIFF. PRIVATE FARES ARE USED IF TICKETED
FARE IS IN PRIVATE TARIFF
5. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
6. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF PRICING UNIT
OR -
REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL
MUST BE DOMESTIC
2. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT
3. AC/LH/LX/OS/SN/UA FARES ARE USED
4. PUBLIC FARES ARE USED IF TICKETED FARE IS IN
PUBLIC TARIFF. PRIVATE FARES ARE USED IF TICKETED
FARE IS IN PRIVATE TARIFF
5. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS
TKT
6. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
7. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF PRICING UNIT
OR -
REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL
MUST BE DOMESTIC
2. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT
3. ANY CARRIER FARES ARE USED
4. PUBLIC FARES ARE USED IF TICKETED FARE IS IN
PUBLIC TARIFF. PRIVATE FARES ARE USED IF TICKETED
FARE IS IN PRIVATE TARIFF
5. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS
TKT
6. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
7. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF PRICING UNIT
WHEN CHANGE RESULTS IN LOWER FARE SUBTRACT RESIDUAL
FROM THE PENALTY THEN ADD-COLLECT/REFUND
ENDORSEMENT BOX - HIGHER NON-REF AMT AND NEW
ENDORSEMENTS.
Last edited by Sykes; Oct 30, 2017 at 10:34 am
Oct 31, 2017, 11:15 am
#10
Join Date: Aug 2008
Location: SF Bay Area
Programs: UA 1K, Hyatt Globalist, Virtuoso Travel Agent, Commercial Pilot
Posts: 2,117
The scrolling is because I surrounded the text in [code][/code]
That's designed for pre-formatted text like fare rules where the indentation/white space is relevant. It also assumes that the original text has it's own line breaks.
Jan 30, 2018, 11:08 pm
#11
Join Date: Jan 2018
Posts: 2
Can you cancel a refundable ticket (J) after departure and get full refund?
Wonder if anyone has done this recently. Fare rule says "AFTER DEPARTURE CANCELLATIONS PERMITTED" which to me seems a bit vague. Called in twice to ask and both representatives said (after confirming with supervisors) that after departure ticket would have no value and it has to be cancelled before departure for full refund.
But how is 'before departure' defined? Before door closes, T-1?
Thanks for any input.
But how is 'before departure' defined? Before door closes, T-1?
Thanks for any input.
Jan 30, 2018, 11:31 pm
#12
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,655
I honestly don't know the answer, but I'm curious to know why one would wait until seconds or minutes before departure before cancelling a ticket? I think I've done it 1 hour before, but I've never tried it down to the minute.
Jan 30, 2018, 11:55 pm
#13
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,400
Wonder if anyone has done this recently. Fare rule says "AFTER DEPARTURE CANCELLATIONS PERMITTED" which to me seems a bit vague. Called in twice to ask and both representatives said (after confirming with supervisors) that after departure ticket would have no value and it has to be cancelled before departure for full refund.
But how is 'before departure' defined? Before door closes, T-1?
Thanks for any input.
But how is 'before departure' defined? Before door closes, T-1?
Thanks for any input.
For a ticket with this endorsement, I'm pretty sure that departure would be defined as the later of the originally scheduled departure or actual departure time; in practice, I'd cancel before the time when I could be marked a no-show -- the check-in timeline if I hadn't checked in or the door closing time if I had -- I wouldn't care to have to argue that I was marked as a no-show but still cancelled before departure. Those would be T-30/T-15 (minutes) for most domestic locations and T-60/T-30 for most international flights.
Jan 31, 2018, 2:33 am
#14
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,051
https://www.flyertalk.com/forum/29354912-post697.html
Didn't AA bust someone for doing this repeatedly? Ah, here's the thread --
Pax caught trying to hold and cancel refundable C seats in attempt to secure SWU
Here's a case of guy who used ficticious award tickets to hold back J seats and AA took 60K of his miles. He filed a complaint against AA, and lost.
https://www.regulations.gov/contentStreamer?documentId=DOT-OST-2014-0077-0022&attachmentNumber=1&contentType=pdf
Probably not a very good idea.
Last edited by xliioper; Jan 31, 2018 at 2:55 am
Jan 31, 2018, 3:12 am
#15
Join Date: Feb 2001
Location: NYC
Programs: UA MileagePlus 2MM
Posts: 1,567
Wonder if anyone has done this recently. Fare rule says "AFTER DEPARTURE CANCELLATIONS PERMITTED" which to me seems a bit vague. Called in twice to ask and both representatives said (after confirming with supervisors) that after departure ticket would have no value and it has to be cancelled before departure for full refund.
But how is 'before departure' defined? Before door closes, T-1?
Thanks for any input.
But how is 'before departure' defined? Before door closes, T-1?
Thanks for any input.