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Old Jan 28, 2018 | 9:36 am
  #15  
Steph58
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20 Years on Site
 
Join Date: Dec 2002
Location: Gold Country, California
Programs: Hilton Gold, IHG Platinum, Hyatt Globalist
Posts: 1,227
Originally Posted by alancostello
I'll be at the DeWitt on Monday and am very much looking forward to it, don't forget to use the secret password 'Sweater Weather' at check-in for a surprise.
Thank you very much for this tip--we received 2 complimentary breakfasts, which were delicious and a very good perk. Also received a nice amenity, bottle of red wine and macarons. With that said I likely would not choose the DeWitt again. The location is good for one or two nights, first-time visitor, due to proximity to Central Station and the canal boat tours. The area definitely has a major tourist, frenzied vibe even in January. But the main reason I'd stay elsewhere is the major hassle I had with them charging me extra for a second person at checkout. I listed 2 people on the reservation (which increases the rate vs. 1 person), then I selected 2 twins which again increases the rate vs. one bed. No where on the IHG website did it state yet another charge for a second person, at least not when I booked in November (nonrefundable rate but they didn't charge me until checkout). They also were adamant that I received an upgrade with the 2 twins even though that's what I booked. I know when you need 2 beds it's limiting, so didn't expect an upgrade anyway.

I questioned the charge at checkout, she wouldn't budge. She said all Kimptons charge extra for a second person and offered to go get a manager. It was 8 a.m., we needed to catch a train, it was starting to rain, a couple of people behind me in line--I didn't have time to start my day with this hassle. Sent an email when I got home, they stood firm. Called IHG customer service (thankfully reached the U.S. office), who contacted the hotel, and now I have a refund for the second person charge. How petty--they got more money from me for 2 dinners at the restaurant and drinks in the lounge than what it would cost them to wash a couple of extra towels. We stayed in 5 hotels during our vacation, and I would rate the DeWitt #5 (it was the highest priced),

So just a caution when booking here--know they charge extra for more than 1 person, and don't be surprised if you do not receive a room upgrade. This is a hotel that plays with the semantics of the many room descriptions.
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