Originally Posted by
alancostello
I'll be at the DeWitt on Monday and am very much looking forward to it, don't forget to use the secret password 'Sweater Weather' at check-in for a surprise.
Thank you very much for this tip--we received 2 complimentary breakfasts, which were delicious and a very good perk. Also received a nice amenity, bottle of red wine and macarons. With that said I likely would not choose the DeWitt again. The location is good for one or two nights, first-time visitor, due to proximity to Central Station and the canal boat tours. The area definitely has a major tourist, frenzied vibe even in January. But the main reason I'd stay elsewhere is the major hassle I had with them charging me extra for a second person at checkout. I listed 2 people on the reservation (which increases the rate vs. 1 person), then I selected 2 twins which again increases the rate vs. one bed. No where on the IHG website did it state yet another charge for a second person, at least not when I booked in November (nonrefundable rate but they didn't charge me until checkout). They also were adamant that I received an upgrade with the 2 twins even though that's what I booked. I know when you need 2 beds it's limiting, so didn't expect an upgrade anyway.
I questioned the charge at checkout, she wouldn't budge. She said all Kimptons charge extra for a second person and offered to go get a manager. It was 8 a.m., we needed to catch a train, it was starting to rain, a couple of people behind me in line--I didn't have time to start my day with this hassle. Sent an email when I got home, they stood firm. Called IHG customer service (thankfully reached the U.S. office), who contacted the hotel, and now I have a refund for the second person charge. How petty--they got more money from me for 2 dinners at the restaurant and drinks in the lounge than what it would cost them to wash a couple of extra towels. We stayed in 5 hotels during our vacation, and I would rate the DeWitt #5 (it was the highest priced),
So just a caution when booking here--know they charge extra for more than 1 person, and don't be surprised if you do not receive a room upgrade. This is a hotel that plays with the semantics of the many room descriptions.