Confused. Plane Mechanical Error and Points [ORC mileage request]
Hello All,
I’ve searched and searched but I can’t find a solution to this problem and I’m currently being bounced back and forth between All Nippon Air and United Airlines.
I flew a Codeshare United/ANA flight from Tokyo to Philadelphia via Chicago in 12/2017. This was credited to my ANA account without any problems. Then in 1/2018 I flew from Philadelphia to Orlando. On the morning of the flight I received an email that the United flight has been canceled due to mechanical error and I was rebooked onto an American flight. (AA is not a member of Star Alliance ...)
Those points were never credited to my ANA account. When I contacted United they said to contact ANA. When I contacted ANA they said to contact United.
Super frustrated and confused. Has anyone had this situation before?