Originally Posted by
nobbyclark
The answer is, it depends. My experience is that if you frequent the same property regularly, they will go out of their way to give you a good, if not the best, room. Also multiple arrival gifts and on several occasions, Christmas presents! For one off or infrequent stays, you may or may not get the key card to the Presidential Suite or you may just get what you paid for.
But this is true for people who don't even join a hotel's loyalty program. Once they get to know the staff, and the staff gets to know them, good treatment ensues. I think what many people hoped/expected with PP is that even hotels we've never stayed at would treat us like royalty thanks to our loyalty to the CHAIN, not that particular location. Obviously it hasn't worked out that way, in general.