Originally Posted by
robe0341
I have an existing round trip award that I'm interested in changing to a RTW instead. I'd change the first half the ticket but want to keep the second half. Anyone had any luck doing something similar on the phone>?
I've been trying to do this for days... it is very hard. An agent told me that "two years ago, we could definitely do this [hold the award ticket in the meantime for you to rebook], but they changed the IT system and now we can't"