Originally Posted by
kb9522
Had to contact National because my rewards preference (Enterprise) did not yield Enterprise points. Not only did they refuse to help, the CS rep (and his manager) constantly talked over me to give information that didn't even apply to the situation. Unsurprisingly Enterprise was not able to fix it either. Must be the corporate culture over there at the parent company. I use Avis almost exclusively now.
I have always had excellent customer service from National *in person*, but absolutely execrable customer service via phone or email. That experience long predates the Enterprise buyout, so I can't fairly blame them.