Originally Posted by
ExplorerWannabe
That's part of the problem. SERVICE animals have documentation and paperwork. Emotional Support Animals are a new made-up category that is being abused by people bringing pets onboard. Good on the airlines for finally demanding some sort of documentation to accompany the animals and cut down on much of the out-and-out fraud.
Go to this link for all thin info you need about what is and isn't a service animal, what is and isn't an emotional support animal, what can and can't be asked about service animals and what can and can't be asked about ESA's. One big thing that you will notice is not allowed to ask for any documentation for true service animals, currently only dogs and miniature horses, and that can ask for documentation about ESA's.
https://adata.org/publication/service-animals-booklet
So your statement about new made up category with no documentation is not correct. You are required to have documentation for your ESA to call it an ESA.