Originally Posted by
boltsnow
From EWR on a 737-800 craft
Unlikely to be subbed with a -175 or somesuch!
Just call UA once you have the total dimensions of the medical carry-on and make certain that those will not disqualify the item. If not, have the PNR notes entered and they will be there for any questioning GA.
In the event that you do run into an issue on departure, simply ask to have a Complaints Resolution Officer called or paged. UA is required to have one on duty during all service hours. At EWR there will be a CRO physically present. At smaller stations, the CRO may be located elsewhere but available by phone. A CRO can deal with the issue in short order. No need to carry print outs of rules and the like. Just escalates the situation without results.